FAQs

1. Do I need to pay to register on TrueWin? No. It’s completely free of charge. 2. Can I withdraw the money I deposit into my account? No. Once you deposit money into your account you can no longer withdraw it. You can only withdraw any winnings. 3. What happens if I cannot access the TrueWin website for any reason? We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We are, therefore, not liable for your inability to deposit, withdraw your winnings or otherwise access your funds or make any bets, regardless of the reason. 4. How am I protected? Your winnings are kept in a segregated bank account, which cannot be used by us for any purpose other than providing you with our services. Otherwise, we are liable to you for an amount up to the value of the potential winnings of the bet you placed via your account in respect of the relevant bet or product that gave rise to the relevant liability. 5. How do I register on TrueWin? Visit TrueWin website and click on “Register” in the top-right corner, fill in the registration details and follow the given steps. 6. Can I change my username? The username that you have selected during the registration process cannot be changed once you have created your TrueWin account. Your username is either a registered phone number or an email address which has been verified during the registration. 7. How can I retrieve my login details? To retrieve your password, please click on “Forgot Password?” in the login page. If you have forgotten your username, please contact us. 8. How do I change my password? Login into your account, click on "Me" in the bottom of Home page, click on your profile and go to "Account info", then click on "Change Password" and follow the steps. 9. How do I update my personal details? Login into your account, click on "Me" in the bottom of Home page, click on your profile and go to "Account info", then you can update your personal details. 10. What is the minimum age for playing on TrueWin? It is strictly forbidden for individuals under the age of 21 to open an account or use our services. 11. Are there any fees and expenses would occur if I request a withdrawal? The fee per-transaction is AED 5. Fees will be applied by the payment channel. 12. Is there any tax obligation on prize winnings? According to UAE laws and regulations, no tax shall be collected from our prize-winning customers.

1. How do I place a bet? You can place different kinds of bets: singles, multiples and system (combined) bets.Multiple bets may be placed by combining different sports: football, cricket, basketball, etc. 2. What is the minimum and maximum stake for a bet? The minimum stake amount for a ticket is AED 1.00, and the maximum stake amount is AED 10,000.00. 3. What is the maximum Payout? The maximum payout is AED 1,000,000.00 for sports. 4. What is In-Play Betting? In-Play Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance to the course of the actual event, offering double excitement as you get to monitor the event during play. 5. Where can I see my Sport bets? Login to your account, click on "Me" in the Home page, go to "Sports Bet History", then you can see both settled and unsettled bets. 6. Can I cancel a bet? No. A confirmed bet cannot be cancelled for any reason. 7. What is a “Void Bet”? "Void Bet" means the bet is null or invalid. This occurs when an event is postponed, or the event result is unverifiable etc. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out. If you are unsure why your bet has been made Void, please contact us.If the match does not have a result within 48 hours, TrueWin has the right to void bets involved in this match. 8. What is Rollback? Rollback generally occurs when we incorrectly settle the results of the match. In this case, we will reclaim the award for the relevant customers. If your balance is deducted to be negative in this case, TrueWin will compensate customers in a certain order until the customer's balance is zero. Finally, TrueWin will re-send the prize based on the final result of the outcome. If TrueWin have already compensated the customer for the amount, then this part of the amount will be removed when the final prize is sent.

1. Game Interruptions & Closures? If you place a bet or purchase a scratch-card then the platform disconnected for any reason, please try to log-out or refresh the game (by pressing F5) before the game finishes. The game will be completed automatically and the result will be displayed in your playing history.