Terms and conditions

1. Terms of Use

1.1 These terms of use (together with the documents referred to in them, which include, without limitation, the specific game rules and game procedures as published on our site (“Game Rules”)), as may be updated from time to time (see section 28) (“terms”) set out the terms on which you may visit our website www.truewin.ae or our mobile application (together, “our site"), whether as a guest or a registered user. Use of our site includes accessing, browsing, registering to use, depositing funds, playing our games, withdrawing funds, or visiting our site.

1.2 Please read these terms carefully before you start to use our site, as these will apply to your use.

1.3 By using our site you confirm that you accept these terms and that you agree to comply with them. You also confirm that you accept our Game Rules in relation to the specific games (these include our sportsbook and internet games) that you play on our site (“game” or “games”). Each game has its own specific rules and procedures – you must read and understand the Game Rules before playing any game. Your continued use of our site confirms your continued acceptance of these terms and any changes made to them from time to time.

1.4 If you do not agree to these terms, you must not use our site.

2. Information About Us

2.1 Our site is operated by Coin Technology Projects LLC, a limited liability company incorporated in accordance with the laws of the Emirate of Abu Dhabi, whose commercial licence number is CN-3762798 and the principal place of business is Twofour54, Yas Creative Hub, Abu Dhabi, United Arab Emirates ("we" or “us”).

3. Key Terms

3.1 You can only use our site if you satisfy the conditions set out in section 4.2, which include, without limitation, being a natural person, at least 21 years old and not a prohibited person. If you do not satisfy these conditions, we will not be liable to pay any winnings to you (see section 4.6).

3.2 You can only use our site if you are physically located in a location where you are permitted to do so. We will not be liable to pay any winnings to you where you have used our site when you are not physically located in such a location or have used a virtual private network or other technology to hide your physical location or identity (see section 5.12).

3.3 Any deposits must be made using a supported payment method or bank account that is in the same name as your account with us. You can withdraw winnings from your account or request a refund of funds deposited to your account using an IBAN for a bank account that is in the same name as your account with us. Refunds of funds deposited to your account may be processed either to such a bank account or to the original card used to make the relevant deposit (see section 14).

3.4 These terms limit our liability to you, including our liability to pay any winnings to you in certain circumstances (see sections 3.8, 4.7, 10, 12.1, and 21). You are only entitled to winnings if you are the relevant account holder (see section 4.7) with an eligible account (see section 4.2) and you have a winning wager. We will pay any winnings to you within five (5) business days of your withdrawal request (see section 14.9).

3.5 In certain circumstances we may make decisions which affect you and your use of our site, including whether or not to pay any winnings to you. Providing these decisions are reasonable, they will be final and binding on you (see section 33).

3.6 Where there is a conflict between these terms of use and any other documents incorporated into the terms, the following order of precedence shall apply: firstly, these terms, secondly, our Game Rules, thirdly any Promotional Terms, fourthly these key terms in this section 3, and lastly our Privacy Policy.

3.7 Your available funds will be held in a segregated account which do not belong to us and are not available to our creditors in the unlikely event of insolvency (see sections 6.4 and 14).

3.8 If an error, malfunction, misconfiguration, failure, or defect - whether visual, technical, system-related, or human in nature – impacts the validity of a game’s outcome or results in the incorrect settlement of a wager or award of winnings, we may take corrective action, including voiding the wager, game outcome, and/or winnings (see sections 9.3, 9.8, and 9.9).

(a) For sports wagering, wagers will be settled based on the official result as confirmed on the day of the event by the relevant governing body. (see section 9.3).

(b) For interactive games, the outcome recorded on our servers constitute prima facie evidence of the correct outcome and prevail over any inconsistent displays on our site (see section 9.8).

(c) For live games, the result confirmed by the hosting system or gaming attendant constitute prima facie evidence of the correct outcome (see section 9.9).

3.9 Please note that these terms and conditions are subject to change at our discretion. We will notify you of any material changes to these terms from time to time (see section 28).

4. Account Registration

4.1 You are only allowed to have one account on our site (“account”).

4.2 You can only register for, and maintain an account if:

(a) you are a natural person;

(b) you are 21 or over;

(c) you are physically located in a location where you are permitted to do so;

(d) any checks carried out by us do not indicate that you are registering for or maintaining an account from a location where you are not permitted to do so;

(e) you are not a resident of a sanctioned, embargoed or high-risk country, as determined by us in our discretion from time to time;

(f) you are not on a global list of high-risk and sanctioned individuals, as determined by us in our discretion from time to time;

(g) you are not, nor are you at risk of becoming, unable to pay your debts as they fall due;

(h) you are using your account solely for your personal use and will not try to sell or transfer the benefit of your account to any third party nor will you acquire or attempt to acquire an account opened by a third party;

(i) you have never undertaken a criminal or dishonest act and have never been associated with anyone who has undertaken a criminal or dishonest act, including, in each case, money laundering;

(j) you are not on any gaming exclusion list, whether voluntary or involuntary in any jurisdiction;

(k) you are not one of our directors or employees;

(l) you are not a director or employee of one of our key contractors or sub-contractors (as specified by us from time to time and which may include, without limitation, gaming-related vendors, advertising agencies, public relations agencies, consultants and audit firms);

(m) you are not directly related to, or are living in the same household, as any person mentioned in sections 4.2(k) and/or 4.2(l);

(n) you have not previously had an account closed by us for any reason;

(o) where supported payment card details have been supplied, such card details supplied are those of a payment card linked to a bank account that you are an authorised user of, that is in the same name used to create your account and that is not a business account. You agree that any winnings won may be paid back to the supported payment card used to fund your account with deposits. If you register a debit card for a joint account, you will be authorising us to pay any winnings won to that debit card and this may amount to disclosure of the winnings to other holders of that joint account;

(p) the card referred to in section 4.2(o) has not been reported as lost or stolen or has not been supplied in relation to another account; and

(q) where required, you are able to verify, in the manner we request, that any information supplied to us is genuine.

4.3 You will need to provide certain information when applying to open an account to help us establish whether or not you and/or your payment details meet the criteria set out in section 4.2 and whether you are eligible to play the games. This information may include, for example, your full name, address, date of birth, gender, email address, telephone number, current photo, facial scan, or equivalent visual identification of the player for facial recognition purposes, payment details and your own security questions. We reserve the right to carry out checks on an ongoing basis to establish the above and to verify (or ask an authentication agency to carry out checks to verify) your age and identity and any other details provided (for example your bank account details), and to ask you for further documentation to verify the same. If you do not provide us with such information, you will not be able to register for an account.

4.4 We reserve the right to refuse an application to open an account for any reason.

4.5 If we subsequently discover that you were not or are no longer eligible to open, hold or use an account, we reserve the right to take all appropriate steps in relation to you and your account (including, without limitation, suspending or terminating your account, and investigating any security issues).

4.6 We will not be liable to pay winnings to anyone that does not meet the criteria set out in section 4.2 and may (at our discretion) refuse to pay winnings to anyone that has more than one account (including any account that you have been permanently excluded from and cannot access).

4.7 Only the account holder who registered for the account can use that account. We will not be liable to pay any winnings to you if you play via another person’s account, or if another person plays via your account (with or without your permission).

4.8 Playing our games if you are under the age of 21 is a criminal offence and anyone who facilitates a person who is under 21 to play our games has committed a criminal offence and will be prevented from playing our games in the future.

4.9 You shall repay to us any winnings paid into your account within one week of us notifying you that do not meet the criteria set out in section 4.2.

4.10 You are responsible for ensuring that you are permitted and eligible to use our site. If you use our site in breach of any laws or regulations, we will not be liable to you for such use.

4.11 You hereby undertake to us that you will only use our site, play our games and access your account in good faith.

5. Using Your Account

5.1 By using your account you:

(a) consent to our monitoring and recording such use, along with any regulatory authority with standing, and any third party authorised to do so by such authority;

(b) confirm that you meet all of the criteria set out in section 4.2; and

(c) confirm that any information you provide to us to open your account was and remains true and accurate in every respect.

5.2 We may, from time to time, impose limits and conditions on when and how often you can change the payment details registered to your account.

5.3 You are responsible for making sure all of your account information is accurate and up to date.

5.4 You are responsible for the security of your account and for keeping your login details secure and secret at all times, and your password unique. You must take steps to prevent your account and password being used without your permission. If you have forgotten your password or username, please notify us at us at [email protected].

5.5 You will be required to create a unique password that will be at least 8 to 20 letters, using a combination of upper and lowercase letters, numbers, and at least 1 symbol.

5.6 You must not allow any other person to use your account, including, without limitation, allowing another person to play games using your account.

5.7 You are not allowed to transfer or sell any deposits or any winnings to any other person.

5.8 We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

5.9 If you know or suspect that anyone other than you is aware of your username or password, you must promptly notify us at [email protected].

5.10 Similarly, if you suspect that your account has been compromised, for example when reviewing account activity within your financial statements, you must notify us promptly at support@ truewin-ae.ae.

5.11 You are prohibited from accessing our site and/or using your account in the following circumstances:

(a) to make any deposits, play any games, and/or place any wagers whilst located in any place other than a location where you are permitted to do so; and/or

(b) when using any virtual private network or other technology to hide your physical location or identity.

5.12 We will not be liable to pay winnings to you in respect of any wagering whilst you were located in any place other than a location where you are legally permitted to do so or whilst you were using any virtual private network or other technology to hide your physical location or identity. We have the right to terminate your account and refuse you access to our site if we suspect or know that you have played or are intending to play the games whilst located in any place other than a place where you are permitted to do so.

5.13 You must not use your account for fraudulent purposes. If we detect, through our monitoring (see section 5.1), fraudulent activity occurring, we reserve the right to suspend your account in accordance with section 7.

5.14 You are prohibited from circumventing our duplicate detection system, including by using alternative payment methods, contact information, email addresses, or any other methods.

5.15 You must not conspire or collude with others to place bets on the same combination of selections (even if these bets are placed separately, on different days, or at varying odds) in an effort to exceed the maximum payout or exploit winnings or bonuses that are not otherwise available to an individual account holder across linked accounts

6. Dormant Accounts

6.1 If you do not log into or otherwise access or use your account for a continuous period of six months, your account will be deemed to be dormant. Your account may be subject to higher levels of security to prevent unauthorised access, changes or withdrawals of winnings.

6.2 In order to re-activate a dormant account you will need to provide us with such information as we may require to enable us to confirm whether or not you still meet the criteria set out in section 4.2. If you no longer meet such criteria, we will close your account and you will no longer be entitled to play any of our games. You will also no longer be entitled to any winnings or make any deposits into your account from the date of such closure.

6.3 If you do not log into or otherwise access or use your account for a continuous period of three years we may close your account, in which case section 8 will apply:

(a) you will no longer be entitled to make any deposits into your account; and

(b) subject to section 12, we will attempt to return any winnings or available balances remaining in your account to the supported payment card registered to your account, or by any other appropriate method.

6.4 If we aren’t able to return those winnings to you, we will keep those funds in a separate segregated account and, subject to section 12, hold them on trust for you for three years from the date the account was closed or terminated (or you permanently excluded yourself) and you will no longer be entitled to them.

7. Suspended Accounts

7.1 We may suspend access to your account if:

(a) you ask us to do so;

(b) a regulatory authority with standing asks us to do so;

(c) we determine that you no longer meet the criteria set out in section 4.2;

(d) your account has a negative balance;

(e) you breach any one or more of these terms; or

(f) we determine that it is reasonable for us to do so.

7.2 You will not be entitled to a refund of any wagers placed prior to your account being suspended.

7.3 Winning wagers placed prior to your account being suspended will be honoured; however, any winnings will be held in a separate segregated account.

7.4 If we determine following an internal review that the account suspension in accordance with section 7.1 was appropriately applied at the time, you will not be entitled to any winnings whilst your account was suspended, such funds shall be allocated in accordance with the applicable regulatory requirements.

7.5 If we determine following an internal review that the account suspension in accordance with Section 7.1 was not appropriately applied at the time, you will be entitled to any winnings (in accordance with these terms) whilst your account was suspended, subject to any contrary applicable regulatory requirements. You will be able to withdraw such winnings once your suspended account has been restored.

7.6 Subject to section 7.7, if your account is suspended, you will not be allowed to:

(a) make any deposits into your account, unless your account was suspended for having a negative balance, in which case you can only make a deposit to bring your balance back to zero;

(b) withdraw winnings or wager your deposits; and

(c) make any changes to your account.

7.7 If you permanently exclude yourself, or temporarily exclude yourself, pursuant to section 16, you will be allowed to withdraw any winnings or refund of any deposits in your account.

7.8 Your suspended account will only be restored if the reason your account was suspended no longer applies, as determined by us in our discretion.

8. Closing Your Account

8.1 You can close your account at any time by contacting [email protected].

8.2 If we discover that you have more than one account or believe a third party account is being used by you or on your behalf, we reserve the right to terminate, vary or suspend some or all of those accounts (at our discretion) and take whatever action we reasonably consider appropriate.

8.3 We may terminate, vary or suspend the provision of the games, access to your account and/or to our site, and refuse any and all current or future playing of the games by you, immediately and without giving you prior notice:

(a) if any information provided by you is provided fraudulently or is inaccurate, out-of-date or incomplete;

(b) on your breach of these terms;

(c) for repair or maintenance work or in order to upgrade or update our site;

(d) if we stop offering the games, the provision of accounts, or access to our site or any part of it for any reason; or

(e) for any other reason at our discretion.

8.4 Subject to section 12, once your account has been closed or terminated (or if you self-exclude for 6 months or more), we will attempt to return any winnings or available balances remaining in your account to the payment card or via the payment method registered to your account, or by any other appropriate method, less any processing fees.

8.5 If we aren’t able to return those winnings to you, we will, subject to section 12, keep those funds for three years from the date the account was closed or terminated (or you permanently self-excluded) and you will no longer be entitled to them.

8.6 Once your account has been closed or terminated you will no longer be entitled to make any deposits into your account from the date of closure or termination.

9. Placing Wagers and Gameplay

9.1 You must read and understand the Game Rules (including the relevant terminology) before playing any games or placing any wagers. By playing any games or placing any wagers, you confirm that you have read and understood the Game Rules. This applies to all games across the site, including, without limitation, table games, slot games, and sports wagering. If you have any questions on the Game Rules, please contact our Customer Service Team at [email protected] who can assist.

9.2 It is your responsibility to verify the amount and details of any wager you place before you place it. Once you place a wager, you cannot cancel it without our approval, which we are under no obligation to provide. If you wish to cancel a wager, you must promptly contact our Customer Service Team at [email protected].

9.3 Sports Wagering: For sports wagering, the outcome of a match or event will be determined based on its conclusion on the day it takes place, as confirmed as the official result by the relevant sport's governing body. Any subsequent inquiries or decisions that may alter the result will not be acknowledged by us, and the original settlement of transactions will remain final. While the visual displays, graphics, scoreboards, and other digital or informational content on our site are designed to reflect live sports data and outcomes, these features are for convenience only and may be powered by third-party data feed providers. As such, they may be subject to delays, errors, or omissions and should not be relied upon as the official status of an event. In the event of any discrepancy between these displays and the official result as confirmed by the relevant sport’s governing body, the official result will prevail and be treated as prima facie evidence for wager settlement.

9.4 All odds displayed on our site are subject to change and are valid until the official advertised start time of the relevant event. Any sports wager accepted after the advertised start time, except for wagers on in-play or in-running markets (where wagers are placed after the event has begun), will be void.

9.5 You are prohibited from:

(a) placing wagers that contravene any rules of a sport governing body or professional organization applicable to you; or

(b) placing wagers on a sporting match or event in which you are directly involved, whether as a participant, a member of a team, or as an employee associated with the event.

9.6 We may need to void certain wagers placed or accepted by us in error. While we will take reasonable steps to address such situations, we reserve the right to cancel any wager arising from such errors. Despite our efforts, there may still be instances where a wager is accepted, or winnings or a payment is made by us in error. This includes the following scenarios:

(a) for wagers placed before an event, the prices or terms offered are significantly different from those available in the general market;

(b) at the time a wager is placed, the price or terms are materially incorrect based on publicly available information about the likelihood of the event occurring;

(c) wagers are accepted on a market that should have been suspended, including during an ongoing event (except for accepted in-play wagers) or after the event has concluded (commonly referred to as: late wagers);

(d) for wagers placed after the outcome is known or should reasonably be known (also referred to as: past post);

(e) a wager should not have been accepted, or we are entitled to cancel or re-settle it under these terms or the relevant Game Rules;

(f) errors occur in calculating winnings or returns paid to you, whether due to manual or system-related errors; or

(g) there is a mistake regarding the number of free wagers credited to your account,

in such cases, we retain the right to rectify these errors, including voiding affected wagers and/or outcomes, and/or adjusting credited amounts.

9.7 We reserve the right to withhold winnings and declare a sports wager void if:

(a) the integrity of the event is questioned;

(b) the price(s) have been manipulated;

(c) we suspect that match-fixing has occurred;

(d) there is evidence of multiple wagers with identical selections being placed by or on behalf of the same customer (whether individually or in collusion with others);

(e) we suspect that you exploited system errors, malfunctions, misconfigurations, failures, or defects, used unauthorized software, or took any actions deemed to provide you with an unfair advantage; or

(f) you have violated any of these terms or the Game Rules in placing that wager.

9.8 Interactive Games: The interactive games available on our site are electronic games of chance. Their outcomes are, therefore determined by a random number generator prior to or during play. These games are independently tested and certified by an independent third party. While the visual animations and displays on our site are designed to reflect the outcome generated by the random number generator, there may be instances where a visual or display inconsistency occurs. For any games that utilize random number generators, if there is a discrepancy between the results shown on your screen and the result recorded on our servers, our server’s result will be treated as prima facie evidence of the correct outcome. We make no warranties or representations in relation to the chances of winning from our interactive games. We are entitled, at our discretion, to withdraw any interactive game at any time.

9.9 Live Games: For live games (i.e. games conducted by a human dealer) or gaming equipment (i.e., an automated roulette wheel, ball blower, etc) or a combination thereof, which are not determined by a random number generator, the official result provided by the hosting system or gaming attendant, as relevant, will be prima facie evidence of the correct outcome. While the visual animations and any virtual overlays displayed on our site are intended to reflect that outcome, there may be instances where these digital elements do not align with the actual result(s). For clarity, such animations or overlays are for illustrative purposes only and do not form part of the live game itself.

9.10 Interruptions: A game interruption refers to a temporary disruption that prevents the proper operation or completion of a game. This includes, but is not limited to a system outage, a software or technical error, or a game malfunction.

(a) For interruptions to Live Games, if you are disconnected during gameplay, your wager(s) will stand and the game will continue as follows:

(i) if the game does not require you to make a decision, it will continue to completion based on the actions you took prior to disconnection and the relevant Game Rules; or

(ii) if the game requires you to make a decision (for example, in Blackjack), the game will proceed based on that game’s default action (for example, "stand” or “hit” in Blackjack) based on the relevant Game Rules.

Following (i) and 9.10(a)(ii), the game result (win or loss), will stand and be recorded and displayed in your play history.

(b) For interruptions to interactive Games:

(i) if you disconnect in a game that supports resuming, the game state will be saved automatically. You then have thirty (30) days to reconnect and complete the game. You may, within this window, resume the game from the point of interruption. If you are unable to reconnect within this window, the game is completed automatically and considered a loss; or

(ii) if you disconnect in a game that does not support resumption, the game will be completed in the background.

Following 9.10(b)(i) and 9.10(b)(ii), the game result (win or loss), will stand and be recorded and displayed in your play history.

(c) For interruptions caused by a failure of our server(s), we will investigate using our internal logs and may void affected games if their integrity cannot be verified. In such cases, we may, at our discretion: refund your wager amount, offer compensation (for example, bonus credit), or permit you to replay the games.

(d) For sports wagers, only wagers that are accepted and recorded in our servers are valid. If an interruption occurs before your wager is accepted and recorded in our servers, such wager will not be placed and your wager amount will not be deducted.

(e) Planned maintenance is not considered an interruption for the purposes of this section 9.10. Where possible, we aim to provide a maintenance confirmation to you should a scheduled maintenance be required for longer than thirty (30) minutes.

10. Minimum and Maximum Wagers and Maximum Payouts

10.1 We set minimum wager amounts for certain games. These minimum wager amounts are stated in the relevant Game Rules. To play any such games, you are required to wager an amount equivalent to or higher than the minimum wager amount for that game.

10.2 We set maximum wager amounts for certain games. These maximum wager amounts are stated in the relevant Game Rules and are subject to change in our discretion.

10.3 No wager is accepted or deemed accepted by us until it is reflected as confirmed in the wager history of your account. We are entitled to refuse, in whole or in part, any wager you place or to place limits or restrictions on it. If you are in any doubt as to whether or not we accepted a wager, you can check the wager history of your account.

10.4 All wagers are subject to maximum payouts, regardless of the size of the stake, as specified in the relevant Game Rules. You acknowledge that, if you place a wager with a payout that exceeds the maximum payout limit we set for a particular game, you will only be entitled to receive an amount equivalent to the maximum payout if you win that wager.

11. Validation Requirements

11.1 Before we can pay you winnings, your wager must be successfully validated by us. If your wager is not validated, we will not be liable to pay you winnings.

11.2 We will only pay winnings based on the official results of the relevant event, in accordance with these terms. We will not pay any winnings based on results recorded anywhere else, including, for example third party websites.

11.3 All cleared winnings will be credited to your account. These will be available to be withdrawn as set out in these terms (see section 14).

11.4 We will not unilaterally void winnings or a wager placed in full compliance with these terms to play one of our games unless:

(a) there is an error, malfunction, misconfiguration, failure, or defect - whether visual, technical, system-related, or human in nature - arising from the relevant game. In this respect, we may void the outcome of a game where the following conditions are met: (i) the game is supplied by a gaming-related vendor (licensed to do so); (ii) the game has been tested and certified by an independent testing laboratory; and (iii) we have a reasonable belief that such an error, malfunction, misconfiguration, failure, or defect has occurred and is not attributable to our own gross negligence or wilful misconduct. We will use reasonable endeavours to notify you of any such errors, malfunctions, misconfigurations, failures, or defects that we have actual knowledge of and that we reasonably determine have affected the game;

(b) you no longer meet the criteria set out at section 4.2; and/or

(c) you do not otherwise satisfy or comply with the conditions set out in these terms.

12. Winnings

12.1 You are only entitled to winnings if you are the holder of an eligible account with a winning wager for a game, in each case in accordance with these terms, including, without limitation, in accordance with the requirements of section 4.2.

12.2 Your entitlement to any winnings will be lost and you will not be paid any winnings if:

(a) the wager is the result of an act by you or another person that was intended to increase the chances of you or that person winning winnings in the relevant game above the chances enjoyed by other players of that game, or to increase that winnings;

(b) the wager is the result of any illegal act by you, including, without limitation, any form of money laundering, collusion or other unlawful activity;

(c) the wager fails to pass our validation and security checks;

(d) the wager is not shown on our computer system as a winning wager, as provided for in section 3.8;

(e) the relevant winnings for the winning wager have been paid previously;

(f) we reasonably believe that the wager was for or on behalf of a person who is not permitted to register for an account in accordance with section 4.2;

(g) the winning account is not registered to you, save in the circumstances provided for at section 12.3; or

(h) you do not provide us with any information we reasonably request from you to verify your claim to winnings is authentic and that you have complied, and are in compliance at the date of your claim, with these terms.

12.3 A person can only claim winnings on behalf of a deceased player’s estate upon provision of reasonable evidence, including, where required, approval of all competent authorities, the legal right to such winnings as part of the deceased player’s estate. Failure to provide such satisfactory evidence and approval will mean the winnings are lost as an unclaimed winnings.

12.4 There may be instances where funds are credited to you in error (for example, due to a mistake in wager settlement). We will make reasonable efforts to identify and notify you of such errors as quickly as possible. If you receive funds in error, you will hold them in trust for us and must repay them immediately upon our request. If the erroneous funds remain in your account, we may, in our discretion, recover them directly. Additionally, if you use these mistakenly credited funds to place subsequent wagers, we reserve the right to cancel those wagers and/or withhold any winnings resulting from them.

13. Promotions

13.1 From time to time, we may make promotional offers, such as free wagers, enhanced odds, multiplier bonuses, for our games. These promotional offers will be published on our site, together with any additional eligibility and wagering terms (“Promotional Terms”). Any offers not published on our site will not be valid.

13.2 Promotional Terms will only be available for a limited time, are subject to an expiry period and any unused promotions will be forfeited once they expire. Once the promotion is removed from the site, you will no longer be able to participate in it. It is your responsibility to ensure that the Promotional Terms are valid and published on our site before you seek to redeem such offer.

13.3 Wagers placed under the Promotional Terms will not qualify for free wagers or other promotions unless expressly stated in the relevant Promotional Terms.

13.4 We may, at our discretion, withdraw any Promotional Terms or amend any of the Promotional Terms at any time. You will not be entitled to any refunds or replacements as a result of changes to, or the withdrawal of, any Promotional Terms.

13.5 We may, at our discretion, disqualify you from taking part in any promotional offer if we believe you are in breach of either the Promotional Terms or these terms, or we suspect you are taking unfair advantage of a promotion, or for responsible gaming or regulatory reasons.

13.6 To the extent there is any conflict between the Promotional Terms and these terms, these terms shall prevail.

14. Account Deposits and Withdrawals

14.1 You can only deposit funds to your account using a supported payment method or bank account that is in the same name as your account with us. Similarly, you can only withdraw winnings from your account using a payment method or bank account that is in the same name as your account with us.

14.2 Once you have provided payment details for your account, you can add deposits to your account from your chosen payment method, providing this method is supported by us, and subject to passing any additional verification checks that we may require from time to time. We will determine whether the deposits you have requested to add to your account are available for our games. Once this has been confirmed and the transaction is authorised by your bank or payment card provided, as applicable, and also our appointed payment service providers (“PSPs”), the deposit will be added to your account. Any applicable charges made by your issuing bank for making deposits into your account will be at your expense.

14.3 We may also impose a daily deposit limit or single transaction limit to your account, from time to time. These limits are established to ensure secure deposit practices.

14.4 You acknowledge and agree that if you make a deposit of funds into your account, such funds are processed by our PSPs, not us. Our PSPs are authorised and duly regulated.

14.5 You can request withdrawals from your account, provided the payment method registered to your account is valid and your account is not suspended. Withdrawals may be subject to any additional verification checks we may require from time to time. For withdrawals, the PSPs will attempt to return the relevant amount via the registered payment method. If this method is not currently available, the winnings will remain in your account and will be subject to the process set out in section 6. Any applicable charges for processing withdrawals will be at your expense.

14.6 You will not receive or be entitled to interest on deposits or on any winnings in your account.

14.7 We reserve the right to reject or refuse a deposit request from you into your account for any reason.

14.8 You are responsible for ensuring that your account has sufficient funds to place any wagers you intend to make. We are not liable for missed wagers if you need to deposit funds before placing them. Additionally, we reserve the right to void any wagers mistakenly accepted if your account lacks adequate funds to cover the entire wagers and/or to recover any resulting shortfall.

14.9 We will process your withdrawal request within five (5) business days. Additional reviews may be required for large winnings payouts, potentially extending the processing time. We will maintain communication with you throughout the process to keep you informed.

14.10 We reserve the right to decline a withdrawal if we believe in our discretion that your account has engaged in fraudulent activity or any other conduct that could lead to breach of applicable law or regulation.

14.11 Any withdrawal you make will need to be both confirmed and then processed by your bank and/or payment card provider, and our PSPs. We are not responsible for any delay to, or failure of, a withdrawal where such delay or failure is caused, whether directly or indirectly, by your bank, your payment card provider and/or our PSPs, and we hereby exclude all liability in relation to the same.

14.12 You are responsible to report any mistakes with respect to funds deposited, funds credited, or withdrawals on your account. We take reasonable steps to avoid such mistakes, but do not take any responsibility or liability for errors or omissions made in this regard. If any funds are deposited to, credited to, or withdrawn from your account incorrectly, you are responsible to inform us and we will aim to resolve such errors or omissions.

14.13 You shall be liable for and pay all taxes, duties, levies or similar charges (including value added tax and any goods and services tax) of any nature whatsoever levied, assessed, charged or collected in relation to the payment of any winnings under these terms.

15. Automatic Payments

15.1 When you create an account you expressly consent to us and our PSPs storing, and using, all of the supported payment card and/or bank account details that you have provided to us to process any automatic payments. This means you do not always have to provide your supported payment card and/or bank account details for such payments because we already have the necessary information to process the requested payment.

15.2 We may process automatic payments using your supported payment card and/or bank account details in various circumstances, including, without limitation, if you wish to deposit funds into your account.

15.3 You expressly consent to have read and understood section 16 in relation to any such automatic payments.

15.4 Any automatic payments that are processed are non-refundable and any applicable charges for making automatic payments will be at your expense.

15.5 Sections 9, 11 and 14 apply in relation to games played and paid for by an automatic payment.

15.6 If all eligible payment methods we and our PSPs have for you are declined for an automatic payment, you must provide us a new eligible payment method promptly or the relevant payment will be cancelled, and section 7 will apply. If you provide us with a new eligible payment method and are successfully charged, your new automatic payment will be deemed to have been made on the date of the successful charge, not the original automatic payment request date.

15.7 Subject to section 15.8, you understand your automatic payments will automatically continue and you authorise us and our PSPs (without notice to you, unless required by applicable law) to charge you accordingly using any eligible payment method we and our PSPs have on record for you.

15.8 You may update your supported payment card and/or bank account details for your account any time by visiting your account and adjusting your settings under “deposit” when logged in to your account. We require at least five business days’ notice to adjust your supported payment card and/or bank account details. This means you may still be charged using your originally held payment details if there was an automatic payment due to be made within five business days of our receipt of your notice to adjust.

16. Player Controls

16.1 If you feel your game-play may be getting out of control or you would like more information about responsible gaming, please visit our Responsible Gaming page for more information.

16.2 We provide a number of tools that can help you to keep play within your financial and time limits, please refer to our Responsible Gaming page here.

16.3 We may, at our discretion, impose limits on the number of times you can play a game, the size of your deposit, the amount you can spend or lose playing a game and the number or type of games you can play, in each case during a defined time period and from time to time. We may also, at our discretion, suspend your account. In order to carry out these actions we will need to monitor your gaming activities. Such activities will include, without limitation, any material deviations to your normal playing habits, such as your typical wager amounts and also the frequency of your activities, when you spend money to play our games (such as on your payday or late at night), failed deposits and/or using multiple methods of payment.

16.4 If you have consented to us sending you notifications, whether by email, text message or otherwise, we will try to notify you if we think you are playing our games in an unsuitable manner and also try to remind you to play our games responsibly.

16.5 Subject to any limits imposed by us under section 16.3, you will be able to set your own limits, time outs and exclusions in relation to playing all games on our site and your own spend limit through your account.

16.6 You can place an exclusion on your account for 24 hours, 48 hours, 7 days, or 30 days from your account (and, therefore, from playing all games). You can do this through your account or by contacting [email protected].

16.7 If you exclude yourself, your account will be treated as suspended, subject to section 7.4. Section 7 sets out what this means in terms of the restrictions that will be placed on your account.

16.8 If you think your limits haven't been applied correctly, contact [email protected].

16.9 By using or visiting our site or registering for an account on our site or playing any of our games or placing any wagers, or, in each case, continuing to do so, you acknowledge that:

(a) you have the physical, mental and financial capacity and sustainability to play our games responsibly; and

(b) you have read and understood all of the information available in the responsible gaming section of our site.

16.10 Nothing in this section 16 shall create a duty of care obligation on us to prevent or mitigate the consequences or aggravation of any self-inflicted harm by you as a result of you playing our games. We hereby expressly exclude any such duty of care as well as any responsibility for excessive wagerers or problem gamblers.

17. Accessing Our Site

17.1 Our site is made available free of charge.

17.2 We do not guarantee that our site, or any content on it, will always be available, in a fully operating condition, free from errors, or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

17.3 You are responsible for making all arrangements necessary for you to have access to our site.

17.4 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.

17.5 We will not be liable for any failures due to technical, hardware of software errors, malfunctions, misconfigurations, failures, or defects of any kind or lost or unavailable network conditions.

17.6 Our site is directed to people residing in, or visiting, permitting location. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from other locations, you do so at your own risk.

18. Intellectual Property Rights

18.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

18.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

18.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

18.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

18.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

18.6 If you print off, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

19. No Reliance on Information

19.1 The content on our site is provided on an "as is" basis and is for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

19.2 We do not guarantee that our site, or any content on it, will be free from errors, defects, misconfigurations, malfunctions, failures, or omissions.

20. Your Use of Our Site

20.1 In using our site you agree that you shall not:

(a) do anything to encourage, procure or carry out any criminal activity;

(b) use our site for any purpose other than your personal use;

(c) use our site for any purpose that is against any law, including, without limitation, any form of money laundering, collusion or cheating;

(d) email, transmit or otherwise disseminate any content which is in our discretion considered defamatory, obscene, in breach of copyright or any other third party rights, vulgar or indecent or may have the effect of being harassing, threatening, abusive or hateful or that otherwise degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or is otherwise unlawful;

(e) advertise or promote third party or your own products or services including by way of the distribution of 'spam' email;

(f) take unfair advantage of us or other players or otherwise engaging in unfair practices, such as colluding with others, attempting to exceed the maximum payout, exploiting winnings or bonuses that are not otherwise available, manipulating prices, exploiting any latency in pictures or odds during match streaming, engaging in match fixing, or acting in concert or conspiracy with others in connection to a wager.

(g) transfer files that contain viruses, trojans or other harmful programs; and/or

(h) access or attempt to access the accounts of other users or penetrate or attempt to penetrate our site's security measures.

20.2 You are prohibited from engaging in any form of data mining or web scraping related to our site, including the use of automated tools such as ‘bots’ to bypass our internal systems. Such actions may result in the immediate suspension of your access and/or the termination of your account. All wagers must be submitted through our designated wager slips, exclusively using the software provided by us. If we determine, at our discretion, that you are using third-party software or wager slips not authorized by us, we reserve the right to withhold funds and cancel any transactions or wagers.

20.3 We reserve the right to suspend, restrict or terminate your access to our site at any time without notice at our discretion if we have reasonable grounds to believe you have breached any of the restrictions above.

21. Limitation of Our Liability

21.1 Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

21.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

21.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(a) use of, or inability to use, our site;

(b) use of or reliance on any content displayed on our site;

(c) events beyond our reasonable control (including an epidemic, pandemic, act of war, strike, fire, flood, drought, power cut, and/or failure or obstruction of any network, broadcasting or telecommunications); or

(d) your breach or non-compliance with these terms and/or applicable laws.

21.4 If there is an error, defect, misconfiguration, malfunction, or failure, - whether visual, technical, system-related, or human in nature with respect to our site (including an error, defect, misconfiguration, malfunction, or failure in a game’s operation or random number generator), which results in you incorrectly being awarded winnings, we may, at our reasonable discretion:

(a) suspend, restrict or terminate your access to our site at any time without notice, whereupon you will not be entitled to receive such winnings;

(b) void a wager or the outcome of a game as set out in section 11.4(a) and/or

(c) request that you repay such winnings to us, which you shall do immediately on receipt of such a request.

21.5 Please note that we only provide our site for non-commercial use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

21.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

21.7 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

21.8 Subject to section 21.1, our aggregate liability in contract, tort (including negligence or breach of statutory duty) misrepresentation or otherwise in connection with these terms shall not exceed AED 100,000.

22. Indemnification

22.1 You agree to indemnify and hold us, along with our affiliates, officers, directors, agents, and employees, harmless from any liabilities, claims, losses, or demands brought by any third party arising from your material breach of these terms (including any referenced documents) or your violation of any applicable law or third-party rights.

22.2 You acknowledge that we and our affiliates will retain information about your identity, including but not limited to your name, address, and payment details. You understand that we rely on the accuracy of this information in establishing these terms and conditions. You further agree to hold us harmless for any issues arising from false or inaccurate information you provide.

23. Viruses

23.1 We do not guarantee that our site will be secure or free from bugs or viruses.

23.2 You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

23.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

24. Linking to Our Site

24.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

24.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

24.3 You must not establish a link to our site in any website that is not owned by you.

24.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

24.5 We reserve the right to withdraw linking permission without notice.

24.6 The website in which you are linking must comply in all respects with the content standards set out in section 20.

24.7 If you wish to make any use of content on our site other than that set out above, please contact us at [email protected].

25. Privacy and Cookies

For information on how we collect and use personal information please see our Privacy Policy. For information on cookies and other similar devices we use and how to set your cookie preferences, please see our Cookie Policy.

26. Phishing and Scammers

26.1 Scammers use email or text messages to try to steal your passwords, account numbers or government ID number. If they get that information, they could get access to your account, your email or bank account. Or they could sell your information to other scammers.

26.2 Scammers often update their tactics to keep up with the latest news or trends. For example, you may receive a communication using our logos or even email domain name saying you have won a large amount and order to claim that winnings you must provide your bank account details over email, by text message or over the telephone. Please note, we will never ask for this information unless it is in person or over a secure online and automated portal.

26.3 If you believe, or should have reasonably believed, you have been the victim of fraud, a scam, your account has been subject to a breach or unauthorised access or your supported payment card is lost, stolen or otherwise compromised, please contact us as soon as reasonably practicable at [email protected] to verify it.

26.4 We are not liable for any losses you suffer as a result of you falling victim to fraud, a scam, your account being subject to a breach or unauthorised access or your supported payment card being lost, stolen or otherwise compromised.

27. Third Party Links, Terms, and Resources in Our Site

27.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

27.2 We have no control over the contents of those sites or resources.

27.3 You acknowledge that we may, at our discretion, introduce new or alternative third-party service providers for both new and existing services. By registering with or using our site, you agree to any applicable terms and conditions set by those providers, as they may be updated periodically. This includes, but is not limited to, acknowledging any changes to the third-party service provider itself.

28. Changes to These Terms

28.1 We may unilaterally revise these terms at any time by amending this page.

28.2 We will notify you of any material changes to these terms from time to time.

28.3 Please check this page from time to time to take notice of any changes we made, as they are binding on you.

29. Changes to Our Site

We may update our site from time to time, and may change the content at any time. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

30. Other Provisions

If there is any inconsistency between these terms, our Game Rules, our key terms, our Privacy Policy, any Promotional Terms or any information in our marketing materials or provided to you by our customer service team, the following order of precedence shall apply:

(a) firstly, these terms of use;

(b) secondly, the Game Rules;

(c) thirdly, any Promotional Terms;

(d) fourthly, our key terms set out in section 3; and

(e) lastly, our Privacy Policy.

31. Assignment and Sub-Contracting

31.1 You shall not assign, sub-contract, transfer, charge or otherwise dispose of all or any of your rights and responsibilities under these terms.

31.2 We may assign, sub-contract, transfer, charge or otherwise dispose of all or any of our rights and responsibilities under these terms to any person without your prior consent.

32. Entire Agreement

These terms, the Game Rules and any Promotional Terms if applicable, contain the entire agreement between you and us relating to such subject matter. Except as required by law, no terms shall be implied (whether by custom, usage or otherwise) into these terms, the Game Rules or, if applicable, any Promotional Terms.

33. Our Discretion is Final and Binding

The reasonable exercise by us of any discretion provided for by these terms (including, without limitation, where this results in winnings not being paid) will be final and binding.

34. Applicable Law

Please note that these terms, their subject matter and their formation, are governed by the laws of the Abu Dhabi Global Market. We both agree to the exclusive jurisdiction of the courts of Abu Dhabi Global Market.

35. Language

The language of these terms is English and all notices and communications to be given in connection with these terms shall be in English. All demands, requests, statements, certificates or other documents or communications to be provided in connection with these terms shall be in English. If these terms are provided in another language, the English version shall prevail.

36. Contact Us

36.1 To contact us, please reach out on [email protected].

36.2 You may log a complaint with us on a 24/7 basis via our Customer Support email at [email protected] or through our Help Center. If you have any enquiries, or require further assistance or information regarding our services or your account, please contact us at [email protected]. Additionally, we encourage you to explore the information available on our website, such as our FAQs.

Thank you for visiting our site.