Responsible Gaming

Truewin is proud to be your gaming and entertainment provider.  We value you, our customers, and aspire to provide gaming as a recreational, fun, and leisurely experience. We appreciate that gaming offers a unique blend of thrill, strategy, and anticipation, making it an enjoyable pastime for players, but we also recognize that, for these same reasons, people may develop adverse gaming habits.  While gaming can offer unforgettable moments of exhilaration, it should always be done mindfully and responsibly.  We are, therefore, committed to responsible gaming, and will make every reasonable effort to empower our customers by providing information, tools, and resources to help our customers enjoy gaming in a healthy and fun manner. In this section, we provide: (a)a guide on the unpredictability of gaming (second tab); (b)steps to consider for responsible gaming (third tab); (c)a quick questionnaire to help you identify if you have a gaming problem (fourth tab; (d)a summary of the tools we offer to help you game responsibly (fifth tab); (e)a strict prohibition on underage use or access (sixth tab); and (f)someone to talk to. Just click on our “Talk to us” link! (seventh tab). We are committed to continuously evaluating and improving our Socially Responsible Gaming program.

As with any games you play, you may win or you may lose. Part of the fun and excitement over gaming is that there is no certainty over results. We summarize, below, some key concepts you may want to consider before gaming: Randomness: This is the unpredictable nature of outcomes in gaming activities. Given that games are truly random, it means that each event or outcome is independent of previous events and cannot be predicted with certainty.  In other words, the results of each game are determined by chance and do not follow any pattern or sequence. This means that previous outcomes or actions do not influence future results in a truly random game. No Control over Outcomes of Games: In gaming, it's important to understand that players have no control over the outcomes of games of chance. Whether it's a slot machine, roulette, or any other game of chance, the results are determined by random algorithms or processes that cannot be manipulated by anyone, including the player.  No matter how skilled or experienced a player may be, they cannot influence or control the final outcome of a game that depends on chance. Past Outcomes Do Not Affect Future Outcomes: There is a common misconception in gaming where individuals mistakenly believe that previous outcomes can somehow influence future results. It occurs when someone assumes that if a certain event has happened repeatedly in the past, it is less likely to occur in the future or vice versa. For example, if a coin lands on heads ten times in a row, a player might wrongly assume that the next toss will land on tails. However, in reality, each coin toss is an independent event, and the previous outcomes do not affect the probability of future results. Sports Betting is Unpredictable: While some individuals may analyze statistics, team performance, and other factors to make informed bets, it's important to remember that sports events are inherently unpredictable. Even the most skilled analysts and experts can be surprised by unexpected results. Factors like injuries, weather conditions, or simply the unpredictable nature of athletic competition can greatly influence the outcome. Therefore, it's crucial to recognize that despite any research or analysis, sports betting outcomes still rely on chance, and there is no guaranteed way to predict the result of a sporting event accurately. By recognizing the random nature of games and making mindful decisions, players can approach gaming with a realistic understanding and make informed decisions while enjoying gaming responsibly.

Be conscious of following steps whenever you consider engaging in any gaming activities: (a)Set a budget: determine the amount of money you can afford to spend on gaming without impacting your routine expenses, such as your bills, rent, savings, etc.  You can do this on a daily, weekly, or monthly basis (or all three!).  Never exceed the budget you set. (b)Track your spending: keep a record of how much you spend on the platform. You can do this on a daily, weekly, or monthly basis (or all three!).   Constantly reconcile your spending with the budget you set. (c)Track your time: decide how much time you want to spend on the platform and stand by it.  Avoid spending excessive amounts of time on the platform.   (d)Avoid chasing losses: gaming should be a fun activity, and although wins and losses are a part of games, you should never chase losses by increasing your bets or wagers or playing longer.  Always be prepared to step away whenever you approach the budget you set for yourself or are no longer having fun. (e)Do not borrow money to partake in gaming: never borrow money or use credit to fund your gaming activities. This can lead to significant financial difficulties and harm your overall well-being. Gaming is meant to be a fun activity, and should never be viewed as a source of income. (f)Be mindful of emotions: Gaming can evoke strong emotions, both positive and negative.  Be aware of how you're feeling and take breaks if you find yourself becoming too emotionally invested. (g)Seek support: If you feel that gaming is becoming a problem or you're finding it difficult to game responsibly, reach out to supportive friends, family, or us (or all three!).  We also have a variety of tools you can utilize to help you game responsibly. These are listed on the fifth tab, “Responsible Gaming Tools”. Remember, responsible gaming means enjoying the gaming in a controlled and balanced manner. It's essential to prioritize your well-being and maintain a healthy relationship with gaming.

Please answer each of these questions truthfully.  Note: that if you feel that someone close to you may have a problem with responsible gaming, you can take answer the below questionnaire on their behalf. Once you are done, follow the grading instructions below. 1. Do you find yourself preoccupied with thoughts of gaming, even when you are not playing? 2. Have you tried to reduce the amount of time you spend gaming? 3. If the answer to question 2 above is “yes”, were you successful in doing so? 4. Have you tried to reduce the amount of money you spend on gaming? 5. If the answer to question 4 above is “yes”, were you successful in doing so? 6. Have you had to borrow funds or credit, or sell personal property to fund your gaming habits? 7. If the answer to question 6 above is “yes” with respect to borrowed funds or credit, have you had any difficulty repaying the funds or credit? 8. Have you jeopardized or lost important relationships, opportunities, or responsibilities due to gaming? 9. Do you use gaming as a means to escape from real-life problems or uncomfortable emotions? 10. Have you experienced physical symptoms such as fatigue, headaches, or sleep disturbances due to excessive gaming? 11. Do you neglect self-care or other important responsibilities because of gaming? 12. Have you tried to conceal the extent of your gaming or misrepresented your gaming winnings or losses from family members, friends, or significant others? 13. Have you ever used money that you needed for to pay your bills for gaming? 14. Do you feel restless or irritable when you are unable to play games? Instructions: If your answer to 5 or more of these questions is “yes”, then you may have a problem with gaming and should refer to the next tab (“Game Responsibly – Helpful Tools”) for tools we offer to help you control your gaming habits and game responsibly. If you are answering this questionnaire on behalf of someone close to you, please direct them to the tools on the next tab (“Game Responsibly – Helpful Tools”) and encourage them to utilize such tools. Please remember that this questionnaire is intended as an assessment tool, and the results should not be considered as a formal diagnosis. If you have concerns about your or a close one’s gaming habits or feel that you or they may be experiencing problem gaming, we recommended to seek professional help or guidance from a healthcare provider or a specialist in gaming addiction.

We have designed the following account and financial controls that you can utilize at any time to help you control your gaming.  Please use the following tools to help you game responsibly: (a)Limit: You can set a daily, weekly, or monthly limit on your ability to deposit amounts into your account.  In order to do so, please click: [Set up self-exclusion].  Once you set a limit, you may not, in any circumstances, exceed such amount. (b)Self Exclusion: You can freeze your account for a set period of your choice.   In order to do so, please click: [Set up self-exclusion].  During this period, you may not, in any circumstances, access or use your account.  Once the period you set is over, you can then regain access to and use of your account. (c)Contact us: if you need to talk to someone about any adverse effects of gaming you may be experiencing, please contact our customer service via the link on the next tab (“Talk to us”).

Preventing underage gaming is a fundamental part of our responsible gaming policy. It is strictly illegal for any person under the age of 21 to engage in any gaming activities. No underage persons may access, create an account, or use our games.  We strictly prohibit this, and enforce measures to ensure that all of our users are of age (i.e. 21 or above).  Users must submit valid and legal identification documents that evidence their age.  We rigorously check the validity and legality of each identification document prior to opening any accounts. For these purposes, among others, do not share your username and password with any other person, and in particular no underage persons. We take a zero-tolerance approach to underage gaming - if we find that you have facilitated underage gaming, we will take immediate corrective actions, including, but not limited to reporting the illegal use of the account.

We sincerely care about your well-being and want to ensure that your gaming experience remains positive and enjoyable. If you ever find yourself facing difficulties or challenges related to gaming, we urge you to reach out to us for support.  Remember that you are not alone – we encourage you to reach out to us and we can help navigate these difficulties or challenges together.